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Frequently asked questions
How do I get software updates and new features?
Updates are rolled out automatically to ensure you always have the latest features, performance improvements, and security enhancements—no manual installs required.
Which file types does the platform support?
Our system supports a wide range of formats including PST, PDF, TIFF, DOCX, XLSX, and more—covering the standard file types commonly used in litigation, investigations, and compliance.
Will more features and integrations be added?
Yes! We’re actively building new tools and integrations based on customer feedback. Expect enhancements for review workflows, cloud storage platforms, and more.
What kind of support do you offer?
We provide dedicated support through email, chat, and scheduled consultations. Our legal tech specialists are available to guide you through any technical or workflow challenges you encounter.
What’s your refund or cancellation policy?
You can cancel anytime. Monthly subscriptions are non-refundable after billing, but annual plans may be eligible for pro-rated refunds depending on usage. Reach out to our support team for details.
Is my data secure on your platform?
Yes—data security is our top priority. We use end-to-end encryption, role-based access controls, audit logging, and host on secure, compliant infrastructure to ensure your sensitive case data is fully protected.